Live Streaming and Intercom

Watch the device’s live stream by selecting the device and choosing a channel. Use the intercom feature to communicate with the driver in real time.

Tip

Live streaming is not available when the device is offline. When the device is in stand by mode, it needs to be woken up first. Clicking on device commands, history playback, two-way intercom, checking the live stream, etc., can all attempt to wake up the device. If the device is successfully woken up before the countdown ends, the previous operation command can be continued.

Double-click the device name to watch the live stream of all channels for the specified device with one click; double-click again to uncheck and stop playing with one click.

Click the + to the left of the device name to view all available live channels for the current device. Check the box for a specific channel to watch its live stream as needed.

Live Stream Settings

Viewing Time Limit

You can set the duration for watching the live stream (5-30 minutes, default is 10 minutes). When the viewing time reaches the set value, the system will pause all live streams and a pop-up will ask if you want to continue.

Video Decoding

Chrome 94+ / Edge 95+

For Chrome browser users on Windows, we recommend you choose the decoding method in the following order:

1. Webcodecs Hard Decode (Default): This is your best choice, offering ideal playback performance and the lowest resource consumption.
2. MediaSource Hard Decode: If Webcodecs encounters issues, this is a stable and reliable alternative.
3. Wasm Soft Decode: This option consumes more resources and is not recommended unless the above two methods are unavailable.

Safari

Apple’s Safari browser only supports Wasm Soft Decode.

• You have no other decoding options.
• Please note that Wasm Soft Decode consumes a significant amount of computer resources.
• To avoid browser lag or crashes, it is strongly recommended that you do not play more than 16 video stream channels simultaneously.

The video decoding option is automatically saved locally.

Media Server Node

It is recommended to choose a geographically close node for better playback performance. The node selection will be synchronized to your personal settings.

Note

Node setting selection priority: Personal Settings > Customer Settings > System Default.

Main Stream and Sub Stream

You can switch between the main stream and sub stream at the top of the page. This will be synchronized to your personal settings.

Note

Switching the live stream settings may fail and only affects new live streams; those already playing are not affected. If multiple people are watching at the same time, the settings will not change to avoid disturbing others.

Number of Live Streaming Windows

If you need to watch more device live streams, you can increase the number of windows and select more channels to watch.

One-click Pause/Replay

Pause

You can pause all live streams with one click while watching.

Note

If you do not resume the live stream within 15 seconds of pausing, the stream may be interrupted.

Replay

You can restart all paused live streams within 15 seconds with one click.

Network Speed Test

Click the Speed Test button to test the network speed for the current streaming media. You can also choose a node to test to select the best live streaming media node.

When an attempt to start a live stream fails, the system will prompt you to test the network for the current node.

Live Carousel

You can select the carousel range by customer or device, set the carousel time interval, decoding method, node, stream, window quantity, and other configurations. Click play to jump to the carousel page.

Intercom

Use the intercom feature to communicate with the driver in real time.

1. Enable Intercom

   Click the intercom button to open the feature window.

   

   

2. Select Intercom Node

   Before starting, you can switch to a suitable intercom node.

   

3. Establish Connection

   Click the start button to establish a intercom connection with the device.

   

4. Switch Mode

   Click the microphone button to switch the intercom mode.

   

   Tip

   Click the minimize button in the top right corner to temporarily shrink the intercom window.

   Click the expand button to restore the intercom window.